What Helps Us Before We Arrive
- Your address, and which city you are actually in, since permit rules differ sharply between them
- Photos or video of the standing water while it is there. This is worth more than anything we can infer from a dry lot in August
- Roughly when the house was built, and whether downspouts go into buried lines
- Whether the basement is finished, and where water appears first
The Best Time to Call
During or just after a heavy rain, when the problem is visible. Spring is when metro soils are wettest and when the seasonal perched water table in the Johnson County clays sits highest, so a system designed from a July visit can be undersized for April conditions.